The Interpreter Services Supervisor works under the direction of the Manager of Language & Cultural Services to provide day-to-day supervision of activities related to Language Services. Responsibilities include planning and executing operational activities, staffing, and providing a point of service contact for all departments that utilize Language Services. This position maintains appropriate staffing levels and monitors the daily productivity of the staff in addition to providing ongoing support and assessment of interpreter staff by developing individual and group educational opportunities.

1. Supervises daily activities of department or assigned area to include hiring, coaching, disciplining, creating development plans, writing check ins and scheduling of staff.
   • a.Assesses needs and provides on-going support by rounding, shadowing and continuous collaboration with staff
   • b. Supervises the workflow of Interpreters
   • c.Creates and facilitates preceptor/orientation program for new employees
   • d.Supports manager with completion of annual staff mandatory competencies
   • e.Supervises on-site and remote employees
   • f. Schedules American Sign-Language (ASL) Interpreters and supports staff with languages of lesser diffusion
2. Identifies opportunities for departmental process improvement.
   • a.Assists in identifying and implementing new solutions to maintain and improve workflow
   • b. Recognizes areas for improvement to departmental processes and makes recommendations for improvement.
3. Develops and facilitates the delivery of department orientation and training programs for Language Services.
   • Provides thorough orientation and ongoing training on operational procedures and troubleshooting techniques.
4. Acts as a role model by displaying exemplary, compassionate and professional behavior and motivates staff to provide excellent, patient-focused customer service.
   • a.Provides leadership by projecting a positive attitude and motivating learning
   • b.Accountable for promoting a culture of learning resulting in staff/team development and retention
5. Provides front line supervision, including responding to fluctuations. This may include performing the duties of an interpreter, as needed.
   • Makes decisions that demonstrate sound stewardship of financial resources – collaborates with the team to meet department/organization financial goals
6. Participates in a variety of department and hospital educational programs to maintain current skill and competency levels and demonstrates commitment to ongoing personal and professional development.
7. Performs miscellaneous job related duties as requested.

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable