The position is responsible for supervising the payment posting and refund teams within the central services area. The position is responsible for retrieving, balancing and posting the lockbox payments as well as all the ERA’s for professional and facility payments. The position is also responsible for processing of refunds for professional and facility entities. The position oversees the daily operations of the cash management staff. The position demonstrates excellent customer service and technical skills in Patient Financial Services and management of information, process, workflow and technology. The supervisor serves as a leader within Patient Financial Services with commensurate authority in accordance with organizational policies and procedures.

1. Supervises the daily balancing of cash and verify the controls for cash application functions in addition to quality control of manual payment postings and electronic funds transfer banking information for accuracy.
   • Ensures daily cash receipts, non-cash transactions, adjustments, denial posting, write-offs, and refunds are reviewed and processed daily for PCP, PCH, and PCMG. Monitor daily cash transfer process for the organization to ensure funds are posted to the correct entity
2. Supervises and monitors daily volumes, assigns and distributes workloads to the team. Ensures all unidentified payments are researched and posted.
   • Ensures team members scan all remits and denials to the imaging system for uploading to the patient’s electronic record in Quanum. Ensures liability accounts are worked daily and educates team members on findings to reduce liability account posting.
3. Supervises and reviews accounts on the Credit Balance report to ensure refunds and /or adjustments are posted in a timely manner. Monitors staff entries to ensure the integrity and accuracy of cash and accounts receivable transactions. Checking both hospital and professional accounts to resolve any outstanding patient balances before issuing refund.
   • Performs quality control review of patient/insurance refund entries to ensure work complies with all cash related procedures and financial control policies set by the finance department.
4. Ensures daily and monthly cash reports are accurate and completed in a timely manner.
   • Monitors unallocated report to ensure accounts are resolved daily. Reports unresolved liability accounts to management on a weekly basis.
5. Ensures all zero pay EOB’s are processed monthly for both professional and facility claims
6. Assists with progressive discipline with regards to attendance, performance and all aspects of department and organizational policy.
7. Responsible for department`s overall performance and for motivating team members to exceed department goals and objectives. Develops streamline processes and brings structure to the department.
   • Mentors the team through positive reinforcement of processes.
8. Performs miscellaneous job related duties as requested.

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable