Position Details

Department: PCH-MAIN | Marketing
Category: Communications/PR/Publications
Location: Scottsdale
Posting #: 543024
Date Posted: 1/4/2021
Employee Type: Regular

Position Summary

The External Communications Manager is responsible for communications with external stakeholders (media, patient families, partners, etc.) to support overall awareness of Phoenix Children’s and its mission. This involves developing outreach strategies and writing communications materials that are compelling and cause behavior change, delivering them to the intended audiences through the right channels, and receiving feedback, all while keeping the specific communication purpose/goal in mind. The External Communications Manager uses their planning, writing and editing skills to develop ongoing communications strategies for audiences of Phoenix Children’s and advises on content, timing and frequency of information to be communicated. For instance, they may develop an external communications campaign to inform external audiences about new programs, facilities and services offered by Phoenix Children’s. This may be accomplished through media relations, content strategy, social media marketing, influencer marketing, speakers’ bureaus and other events. The External Communications Manager also works closely to support internal stakeholders and audiences with speaking points, key messages and proofreading and review of communication materials for consistency in style, tone and voice. The keys to effective communications at Phoenix Children’s are consistency and constancy. Excellent writing and interpersonal relationship skills are needed to be successful in this role. The External Communications Manager reports to the Communications Director.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Communications Planning
    • Develops and executes External Communications Plans; Defines desired results and implements details of plans in line with agreed-upon goals.
  2. Relationship Management
    • Builds and maintains relationships with members of the media on a local and national level, external stakeholders, senior leadership, and provider leadership to ensure that relevant communications flow smoothly for the organization. Also works with senior leadership to prepare them for media training and message delivery.
  3. Project Management
    • Creates systems and leads the project management to oversee the workload, resources, internal/external teams to deliver on multiple projects and initiatives simultaneously, meeting deadlines, quality measures and budgets.
  4. Research and Strategy Development
    • Uses research to better understand stakeholders in order to develop strategies and tactics to communicate appropriately. Studies Phoenix Children’s strategic objectives and needs to build impactful and creative communications strategies that keep the organization and its audiences informed about Phoenix Children`s developments.
  5. Content Management
    • Develops compelling content to assist in designing messages that are resonant, timely and appropriate for the communication channel being used.
  6. Personnel Management
    • Resolves conflicts or complaints from customers and employees.
    • Contributes to and achieves team objectives.
    • Generates reports and presents information to upper-level management.
    • Ensures adherence to company policies and procedures.
  7. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. Bachelor`s degree in Communications, Public Relations, Marketing or related field; equivalent combination of education and experience may substitute. Required
Do you meet this requirement?
1. Five (5) or more years of previous experience in a Communications, Public Relations or Marketing role. Required
2. Healthcare experience Preferred
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Feeling (sensing textures and temperatures) Occasionally
2. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Occasionally
3. Physical Requirement - Hearing Constantly
4. Physical Requirement - Pushing/pulling Occasionally
5. Physical Requirement - Reaching Occasionally
6. Physical Requirement - Sitting Occasionally
7. Physical Requirement - Standing Occasionally
8. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
9. Physical Requirement - Talking Constantly
10. Physical Requirement - Tasting/smelling Occasionally
11. Physical Requirement - Walking Frequently
12. Physical Requirement - Near Vision Constantly
13. Physical Requirement - Far Vision Occasionally
14. Physical Requirement - Color Discrimination Occasionally
15. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
16. Physical Requirement - Lift up to 35 pounds without assistance Occasionally
17. Physical Requirement - Lift more than 35 pounds without assistance Occasionally
18. Occupational Exposure/Risk Potential - Inside office environment Applicable
19. Occupational Exposure/Risk Potential - Outdoor weather conditions Applicable
20. Occupational Exposure/Risk Potential - Extreme temperatures Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply