Scheduling System Analyst

Position Details

Department: PCH-MAIN | PCMG Access Schedulers
Category: Information Technology
Location: Phoenix
Employee Type: Regular
Posting #: 496153
Posted On: 1/21/2020

Position Summary

The Scheduling System Analyst provides day to day production support for implemented Electronic Health Record and Enterprise Scheduling software production applications. Core responsibilities include building, maintaining, scheduling provisions, and reporting of data needed. This position reports to the Manager Ambulatory Central Scheduling.

Position Duties

  1. With general guidance, this position is responsible for supporting implemented EHR & Scheduling software applications.
    • Builds, maintains, and updates the scheduling templates for all providers with in the medical group for all locations and specialities.
    • Works collaboratively with Physicians, Providers, Practice Managers, Administrators, Division Chiefs, and staff to maintain continuity of scheduling and desired outcomes for utilization management.
    • Programs, tests, and maintains physician/resource templates for scheduling as well as troubleshoots system issues.
    • Grants access to users as well as linking physicians to schedules and locations.
  2. Provides technical assistance and training to users for the Enterprise Scheduling system. Documents and executes training plans for integration into departmental standards
    • Troubleshoots template issues and escalates to IT Revenue Cycle partners when appropriate Level II support is needed.
    • Assesses overall scope of scheduling requests and deliverables to identify system impacts and estimates for level of effort.
    • Provides as needed training to users for system/template capabilities and developing of requests/changes to schedules when appropriate for improved outcomes.
    • Builds scheduling new locations & resources.
    • Modifies provider schedules as needed for management of provider schedules.
    • Primary resource for bulk manual rescheduling of appointments.
    • Reports system management issues.
  3. Serves as a liaison with scheduling community to ensure guiding principles meet business needs.
    • Serves as a liaison with scheduling community to ensure guiding principles meet business needs.
    • Serves as the primary resource for communication to clinics for correct and right fit scheduling.
    • Notifies scheduling team of template availability by utilizing system reporting.
    • Oversees schedules for openings and works with team to fill gaps.
    • Adheres to scheduling time lines to ensure reschedules are completed within guidelines.
    • Maintains scheduling guidelines by medical group by provider and service line.
    • Logs request received and processed, maintains appropriate tracking, and file management for reporting purposes for guideline modifications.
    • Adheres to Guiding Principles for ensuring all schedules meet guidelines and report inconsistencies as well as unauthorized use of templates.
  4. Documents and executes test plans including unit, integrated, end to end and user acceptance test plans.
    • Documents/tracks and manage scheduling requests and issues on a daily basis and reports to manager.
    • Participates in Scheduling system validation.
  5. Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

  • Offering the most comprehensive care across ages, communities and specialties
  • Investing in innovative research, including emerging treatments, tools and technologies
  • Advancing education and training to shape the next generation of clinical leaders
  • Advocating for the health and well-being of children and families
Values
  • We place children and families at the center of all we do
  • We deliver exceptional care, every day and in every way
  • We collaborate with colleagues, partners and communities to amplify our impact
  • We set the standards of pediatric healthcare today, and innovate for the future
  • We are accountable for making the highest quality care accessible and affordable
The position has been closed or filled.

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