Position Details

Department: IT Customer Service
Category: Information Technology
Location: Phoenix
Posting #: 419835
Date Posted: 10/23/2018
Employee Type: Regular

Position Summary

This position has overall responsibility for A/V support in the conference rooms throughout the main PCH campus, as well as the support of voice recognition software. This individual installs, operates, maintains, services, supports and inventories all A/V related equipment in the conference rooms, as well as portable equipment used for on-campus events. In addition, this individual installs, maintains and supports voice recognition throughout the clinical areas. This position closely monitors all equipment, making recommendations for design and needed enhancements/replacements to keep the conference rooms and voice recognition current and functional. This position responds to telephone calls, e-mails and other requests for technical support in a timely manner with outstanding customer service. The support needs on campus may require this individual to work a varied schedule.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Maintains A/V and voice recognition equipment
    • Ensures that A/V and voice recognition equipment is functional at all times.
    • Plans and makes recommended budget items for replacements and new equipment as needed.
    • Keeps up to date with current trends regarding voice and multimedia technology and makes recommendations as the needs of PCH change.
    • Works to maintain standard voice recognition and A/V solutions across the organization for both ease of use, as well as minimizing support variation.
  2. Provides front-line support
    • Monitors for tickets related to conference room equipment and voice recognition needs and resolves in a timely manner.
    • Provides and maintains easy self-help instructions for all users of voice recognition and conference rooms.
    • Provides routine training for equipment to assist regular users to run their programs independently.
    • Provides on-site support and monitoring for high-profile PCH events with a high level of A/V needs.
  3. Provides excellent customer service
    • Works closely with users to understand their support needs and identify priorities.
    • Assists requestors with off-site A/V events to identify equipment needs that can be met with mobile PCH equipment by the sponsors, or assist in coordination with an outside vendor to support the event.
    • Works collaboratively with other members of the PCH team to provide the best A/V and voice recognition support for PCH.
    • Responds quickly to requests for support and/or direction with the use of A/V and/or voice recognition hardware and software.
    • Provides support in respectful and courteous manner.
  4. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. High school diploma or equivalent Required
2. Associates Degree in film, video, broadcasting or related field Preferred
Do you meet this requirement?
1. One year field experience working with a variety of A/V systems, equipment and practices Required
2. One year of experience working with voice recognition hardware and software Preferred
3. Previous experience in a health care setting Preferred
Do you meet this requirement?
1. Certified Technology Specialist (CTS, CTS-D, CTS-I) Preferred
Do you meet this requirement?
Special Skills
1. Outstanding written and verbal communication skills Required
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Constantly
4. Physical Requirement - Hearing Frequently
5. Physical Requirement - Pushing/pulling Frequently
6. Physical Requirement - Reaching Frequently
7. Physical Requirement - Sitting Occasionally
8. Physical Requirement - Standing Frequently
9. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
10. Physical Requirement - Talking Constantly
11. Physical Requirement - Walking Frequently
12. Physical Requirement - Near Vision Frequently
13. Physical Requirement - Far Vision Frequently
14. Physical Requirement - Color Discrimination Occasionally
15. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
16. Physical Requirement - Lift up to 35 pounds without assistance Frequently
17. Physical Requirement - Lift more than 35 pounds without assistance Occasionally
18. Occupational Exposure/Risk Potential - Inside office environment Applicable
19. Occupational Exposure/Risk Potential - Confined areas Applicable
20. Occupational Exposure/Risk Potential - Airborne communicable diseases Applicable
21. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply