This position has overall responsibility for A/V support in the conference rooms throughout the main PCH campus, as well as the support of voice recognition software. This individual installs, operates, maintains, services, supports and inventories all A/V related equipment in the conference rooms, as well as portable equipment used for on-campus events. In addition, this individual installs, maintains and supports voice recognition throughout the clinical areas. This position closely monitors all equipment, making recommendations for design and needed enhancements/replacements to keep the conference rooms and voice recognition current and functional. This position responds to telephone calls, e-mails and other requests for technical support in a timely manner with outstanding customer service. The support needs on campus may require this individual to work a varied schedule.

1. Maintains A/V and voice recognition equipment
   • Ensures that A/V and voice recognition equipment is functional at all times.
   • Plans and makes recommended budget items for replacements and new equipment as needed.
   • Keeps up to date with current trends regarding voice and multimedia technology and makes recommendations as the needs of PCH change.
   • Works to maintain standard voice recognition and A/V solutions across the organization for both ease of use, as well as minimizing support variation.
2. Provides front-line support
   • Monitors for tickets related to conference room equipment and voice recognition needs and resolves in a timely manner.
   • Provides and maintains easy self-help instructions for all users of voice recognition and conference rooms.
   • Provides routine training for equipment to assist regular users to run their programs independently.
   • Provides on-site support and monitoring for high-profile PCH events with a high level of A/V needs.
3. Provides excellent customer service
   • Works closely with users to understand their support needs and identify priorities.
   • Assists requestors with off-site A/V events to identify equipment needs that can be met with mobile PCH equipment by the sponsors, or assist in coordination with an outside vendor to support the event.
   • Works collaboratively with other members of the PCH team to provide the best A/V and voice recognition support for PCH.
   • Responds quickly to requests for support and/or direction with the use of A/V and/or voice recognition hardware and software.
   • Provides support in respectful and courteous manner.
4. Performs miscellaneous job related duties as requested.

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable