This position is responsible for the planning, implementation and administration of the PCH endpoint infrastructure technologies, spanning a wide range of enterprise-level endpoint systems. Responsibilities include creating and maintaining operating system deployment images as well as creating and maintaining application and driver packaging across Windows, Mac and iOS devices. Additional duties include managing endpoint encryption and asset tracking, Active Directory and Group Policy administration, as well as tier 3 technical support.

1. Provisions physical and virtual servers including racking, cabling, operating system installation and provides support for vendor systems.
2. Creates and builds physical and virtual OS desktop images, application packages, driver installations, and corporate branded personalization.
3. Responsible for adhering to change management processes, incident response, and testing methodologies for modifications to systems and software. This includes: anticipating, mitigating, identifying, responding to, troubleshooting and resolving issues with the systems and software. Documents, addresses and resolves all customer incidents, problems and requests in a timely manner.
4. Develops documentation related to new and existing systems.
5. Executes established plans for disaster recovery methodologies.
6. Performs regular systems maintenance including OS/application patches, driver updates, and regular performance monitoring.
7. Provides excellent customer service by seeking to understand and address the customer’s needs and expectations through effective communication, and collaboration.
8. Participates in on-call coverage (during business and after hours) to support all infrastructure related systems.
9. Performs miscellaneous job related duties as requested.

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable