This Applications Support Analyst provides information for performance monitoring and decision-making. This includes query development, report production and data analysis. Incumbent must partner with teams to generate and interpret results and compile information into appropriate formats for audience.

1. Consistently Accountable
   • Keeps commitments
   • Participates in implementation projects by completing all assigned project tasks
   • Collects and analyzes data from multiple areas, identifies patterns and prepares presentation of results.
   • Validates data to ensure integrity and consistency across multiple report and data sources. Review data for problem identification and significance. Maintain a working knowledge of standards related to industry or area.
   • Designs, creates, tests, implements, maintains and/or documents databases.
   • Maintains a working knowledge and ability to configure and troubleshoot applications/equipment used in providing data. Utilizes data in the most efficient manner and presents data in the most effective and appropriate display for the intended audience.
   • Acts as resource to management and peers on use of information and/or application based on area of expertise.
2. Consistently Self-Directed
   • Confirms understanding of project needs and personal assignments.
   • Communicates progress
   • Escalates when necessary
   • Identifies needs and participates in process improvement initiatives (e.g., rounding, committees)
   • Takes direction, works well individually and within a team.
   • Proactively assess and meet customer data analytic needs.
   • Effective partner with QM staff in supporting the improvement of healthcare systems.
3. Consistently produces quality work product that is accurate, complete and detailed.
   • Leverage the use of data systems to effectively data mine for potential innovative solutions for solving problems.
   • Performs basic design, configuration, testing, and implementation of clinical applications in cooperation with IT.
   • Prepares support documentation, test plans, specifications, basic workflows and task plans in cooperation with IT.
4. Consistently demonstrates a collaborative communication style.
   • Oral and written communication is clear and concise
   • Maintains a pleasant and caring attitude.
   • Represents QM Department positively to other parts of the organization.
   • Is open to new ideas.
   • Demonstrates good listening skills.
5. Performs miscellaneous job related duties as requested.

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable