The position plans, directs, coordinates, and manages the activities of PCMG Revenue Cycle Operations for the ambulatory clinics. Coordinates the development and integration of information systems related to revenue cycle performance. The position works with the clinical business operations areas to ensure timely, effective, and accurate billing and collections for physician and related services provided by Phoenix Children’s Medical Group. The position also manages billing and collections creates reports, monitors results, trains staff, and leads the department.

1. Actively participates in formal education programs including orientation and skills development. Works closely with the Leadership to develop and deliver programs designed to address identified competency and/or skill needs
2. Develops and maintains staff schedule, using established volume and work flow indicators to adjust staffing accordingly to ensure continuous compliance with department goals.
3. Develops and supervises staff through provision of timely feedback and use of appropriate Human Resources policies and tools to facilitate and ensure the ability of staff to achieve highest level of professional growth and desired performance standards.
4. Develops, establishes, implements, and evaluates systems to monitor accuracy and timeliness of data entry activities through the patient care continuum.
5. Manages and supervises daily operations of business support functions of clinical areas to ensure optimal efficiency of work flow processes consistent with all applicable standards and regulations, established policies, procedures, and standards.
6. Manages and supervises financial transactions to ensure timely reimbursement of all patient related charges.
7. Provides timely review and feedback to management team for fiscal responsibilities of designated areas reflecting optimal utilization of all resources.
8. Serves as a resource for staff to identify appropriate health plans based on eligibility criteria. Facilitates interaction with health plan as necessary to ensure maintenance of patient rights, responsibilities and confidentiality.
9. Works closely and cooperatively with Patient Financial Services, IT, Health Information Management, Admitting, and clinical staff to identify issues, concerns, and areas for increased efficiencies to develop effective integrated solutions.
10. Manages vendor relationships and processes from a revenue cycle operations perspective. Coordindates the implementation of new vendors and works closely with PCH IT to ensure file transfers, returns, and adjustments are occurring regularly to maintain the integrity of the revenue cycle.
11. Performs miscellaneous job related duties as requested.

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable